Muslih ("we," "our," or "us") provides an AI-assisted companion app that helps couples communicate, reflect, and grow together. This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and the choices and rights you have. By creating an account or using Muslih, you agree to the practices described in this Policy.

This Policy is written to be read alongside our Terms of Service and AI Disclaimer. If you do not agree with this Policy, please do not use the app.

About the names in this document. Muslih is both the name of this app and the name of the AI guide in your paired sessions (conversations you and your partner have together, with the AI helping you talk things through). Nikky is a separate AI for Friend Mode: a one-on-one chat that only you take part in. At your request, Nikky can also carry something to your partner for you: a reminder (Partner Reminders) or a message in her own words (Convey). Both are explained in Section 4. In this document, "guided sessions" means the paired sessions with Muslih, and "Friend Mode" means your one-on-one chats with Nikky.

1. Who We Are

Muslih is operated by Syed Nadeem Ahmed, an individual based in Dubai, United Arab Emirates ("the Operator," "we"). For any privacy question, request, or concern, you can reach us at [email protected].

2. Information We Collect

2.1 Account & Profile Information

When you sign up and complete your profile, we collect:

• Authentication data: your Google or Apple account identifier, or your email address, used solely to verify your identity (via Google Sign-In, Sign in with Apple, or email registration).
• Profile details you provide: name, role (e.g. wife/husband), date of birth, country, city, profession, and anniversary date.
• Pairing information: a pairing code used to link your account with your partner's account, and the resulting partner link. If you pause the link ("Take a break") or unlink, we record that too.

2.2 Guided Session Data

When you use guided sessions with Muslih, our AI guide, we collect and store:

• The messages you and your partner exchange with the AI during a session (session transcripts).
• Issues, themes, and summaries the AI extracts from your sessions, and any rolling per-person summaries used to maintain continuity across sessions.
• Your reflections, follow-up questions, and answers you provide about a session.
• Your responses to onboarding and follow-up questions used to understand relationship patterns ("taxonomy" and "insights" data).

2.3 Friend Mode (Nikky) Data

If you use Friend Mode, we collect your messages and Nikky's replies, and we extract and store durable personal facts you share (for example, family details or recurring topics) so Nikky can recall context in future conversations. Likes and dislikes about everyday things that you mention, such as a favourite food, scent, place or activity, are stored separately as your "favourites." Section 4 explains the one way favourites may be used with your partner, and Section 6 explains how to see and remove them.

Relationship notes from Friend Mode. Nikky does not guide you through your relationship, but if you mention something about it to her, we may keep a short private note of the topic (for example, "mentions long silences after arguments"), never your actual words. The note is used for one thing only: so that Muslih can gently ask about that topic in your own one-on-one session. It only becomes part of your relationship insights if you choose to talk about it with Muslih. These notes are yours alone: they are never shown to your partner, never used in sessions with your partner, and never added to shared insights. A note you do not take up expires on its own, and you can see and remove your notes at any time from the app's Memory screen.

2.4 Things You Share With Your Partner Through the App

Some features exist to share something with your partner, and the data they create is shown to your partner by design:

• Your mood: the mood you set from the home screen. Your partner sees only your latest mood, and it fades on its own; we do not show a mood history to either of you.
• Notes and reactions: short notes you post to your shared feed and the emoji reactions you each leave on them.
• Coffee Break answers: your answer to a question you both answer "blind". It is revealed to your partner once you have both answered.
• Partner Reminders: a reminder you write for your partner, which Nikky delivers to them in their own chat on the day, together with their response (accepted, declined, another date, done) and any short thank-you or note either of you adds.
• Convey: see Section 2.5.

We store this data so the feature works and so each of you can see your own history of what you shared.

2.5 Convey Data

Convey lets you ask Nikky to raise something with your partner on your behalf. When you use it (as the person asking, or as the partner Nikky speaks to), we store:

• What you tell Nikky about the matter, and the questions she asks you.
• Nikky's summary of what she will raise and how far she will go (the "card" you approve), and any changes you ask for.
• Whether you approved, changed, or cancelled it, and when.
• Nikky's side of the conversation with your partner, and everything your partner says to her about it.
• The summary Nikky gives you afterwards, the matter's status, and, if Nikky declined to carry something, the reason as a short category code only (for example "too serious" or "hearsay"), not a description.

Convey data is kept as a separate record. It is not added to your Friend Mode facts, your favourites, your relationship notes, or your relationship insights, on either side.

2.6 Feedback and Reports

• If you send feedback from Settings, we receive the text you write together with your account id and your app version, so we can reply.
• If you report an AI message, we receive that message, the conversation around it, and the reason you chose.

2.7 Technical & Device Information

• Push notification token (Firebase Cloud Messaging token), used to deliver check-ins, follow-ups, reminders and Convey notifications.
• Basic technical data generated by using the app (e.g. timestamps of activity, session identifiers, device model and operating system version, error logs and crash reports).
• Approximate usage and cost metadata associated with AI processing (used internally for service operations; see Section 6).
• On our website, a simple page-view count (page visited and the referring site). We do not use advertising cookies or third-party analytics on the website.

2.8 Sensitive Information

We do not ask for government identification numbers, financial account details, precise real-time location, or medical records, and we do not knowingly collect them. However, because Muslih is about your relationship, you may choose to tell Muslih or Nikky about your health, your feelings, your beliefs, your family, or your intimate life. We treat anything like this as sensitive: it is used only to provide the feature you are using, it is covered by the consent you give at sign-up (Section 12), and it is never used for advertising. Please do not share more than you are comfortable with.

2.9 Information About Other People

What you tell Muslih or Nikky may include details about other people: your partner, your children, relatives or friends. We store those details only as part of your own conversation history and facts, use them only to reply to you, and never contact or profile those people. Please share about others only what you need to.

3. How We Use Your Information

We use the information described above to:

• Create and secure your account, and verify your identity at sign-in.
• Provide the core features: guided sessions, Friend Mode, the shared feed, Partner Reminders and Convey, including generating AI responses grounded in your conversation history.
• Link paired partner accounts and manage the relationship between them (including pausing and unlinking).
• Generate relationship insights, taxonomy scores, and personalized follow-up questions and check-ins ("Pulse" messages).
• Send push notifications relevant to your sessions, check-ins, reminders and Convey matters.
• Reply to your feedback and reports, and send you occasional product emails (see Section 5), which you can unsubscribe from at any time.
• Maintain, secure, debug, and improve the app, including monitoring AI usage and cost and reviewing conversations where needed (see Section 3.1).
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information, and we do not use your conversations to market third-party products to you.

3.1 Human Review of Conversations

Your conversations are normally handled by our systems without a person reading them. However, the Muslih team can read conversations, including guided sessions, Friend Mode, Partner Reminders and Convey, on both partners' sides, for these reasons only: to look into a message you reported or feedback you sent; to check for safety problems or misuse (for example, use of Convey or reminders to pressure or control a partner); to investigate a technical problem; and, in a small number of cases, to check the quality of the AI's replies and improve the app. We keep this to the minimum needed, we do not share what we read with your partner, and we never use it to contact you about your relationship.

3.2 Legal Bases for Processing

Where the law where you live requires a legal basis for each use of your information, ours are: performance of our contract with you (providing the features you use), your consent (sending your conversations to our AI provider, and the sensitive information you choose to share), our legitimate interests (keeping the service secure, preventing misuse, and improving it), and compliance with legal obligations.

4. How Information Is Shared Between Partners

Muslih is built around a core principle: your partner does not see your raw messages, transcripts, or Friend Mode conversations. Here is exactly what crosses between you and what does not.

What stays private to you

• Your guided-session messages and reflections, your Friend Mode chats, your personal facts, and your relationship notes. Only synthesized, high-level themes or recommendations, never verbatim messages, may inform joint recommendations or shared insights.
• Post-session follow-ups ("Pulse") are generated independently for each partner and do not reveal the other partner's private content.

What you choose to send your partner

• Your mood, your notes and reactions, and your Coffee Break answers (Section 2.4) are shared because you posted them.
• A Partner Reminder is shown to your partner as you wrote it; that is its purpose. Your partner's response is shown to you.
• Convey. When you ask Nikky to convey something, your partner is always told that it comes from you. Nikky puts it in her own words: she does not forward your messages or quote you, but she does carry the meaning, including feelings you have described and, where you agreed, a concrete offer or invitation. In the same way, what your partner says to Nikky in reply is not shown to you word for word; you receive Nikky's summary, which can include whether they agreed, declined, asked to wait, or made an offer. Nikky shows you what she plans to raise and how far she will go before she speaks to your partner, and she may decline to carry something at all. If you are the partner Nikky approaches, she tells you at the start that your partner asked her to raise something, and your replies to her about that matter are stored and summarised for your partner as described here; your ordinary Friend Mode chat stays private as before.

What Nikky may suggest from your favourites

• Your favourites (likes and dislikes about everyday things) may be used by Nikky to suggest gifts and gestures to your partner. Nikky never repeats your messages, and never shares a favourite you have asked to keep private. You can see and remove any favourite at any time from the app's Memory screen.

If you unlink from your partner, you can choose whether your shared session history is retained or removed for your own account (see Section 6).

5. Third-Party Service Providers

We rely on the following providers to operate Muslih. They process data on our behalf, only to provide their service to us, under their own privacy terms and our contracts with them, and they are not permitted to use it for their own independent purposes.

• AI processing: Anthropic (Claude models), United States. Anthropic processes guided-session, Friend Mode, reminder and Convey messages to generate responses, summaries, and extracted insights. The data sent is the content of your chat messages (including what you share about your relationship, your feelings, and your likes and dislikes), your first name and your partner's first name, and the conversation context needed to reply; in a Convey, this includes what you asked Nikky to carry and your partner's replies to her. Nothing is sent to Anthropic until you have agreed to this on the in-app consent screen. Under its commercial terms, Anthropic does not use this data to train its models, and may keep it for a limited period for safety and abuse monitoring.
• Authentication: Google (Google Sign-In) and Apple (Sign in with Apple), United States, verify your identity at sign-in.
• Push notifications and crash reports: Firebase (Google), United States, delivers notifications to your device and collects crash reports and basic device information when the app fails.
• Subscription & purchase management: RevenueCat, United States, processes your subscription and purchase status so we can manage your plan and entitlements. Payment itself is handled by Apple or Google; we never see your card details.
• Email: Migadu, Switzerland, handles our mailbox, including feedback you send, our replies, and occasional product emails.
• Hosting & infrastructure: our application and database are hosted on cloud server infrastructure located in India (Mumbai) that stores your account and conversation data.

We choose providers that offer appropriate security and confidentiality commitments, and we only share the data necessary for each provider to perform its function.

6. Data Retention & Deletion

You are in control of your data. From within the app, you can:

• Delete your entire account: permanently removes your account and associated data, including your Convey records, and notifies your partner that you have left.
• Clear session data: permanently deletes all guided sessions, transcripts, and summaries for your account.
• Clear Friend Mode history: permanently deletes your Nikky chat history, the favourites extracted from it, and any relationship notes taken from it. Unlinking from your partner or deleting your account also deletes those notes.
• Unlink from your partner: you may choose to retain or delete your shared session history when unlinking. Any open reminders and Convey matters between you are cancelled.
• Remove individual items: facts, favourites and notes from the Memory screen; your own notes from the feed.

How long we keep things. While your account is active, we keep your data for as long as it is needed to provide the service. Specifically:

• Your mood is shown only until it fades and is not kept as a history.
• Convey records (Section 2.5) are kept for as long as your account exists, including after a matter has closed. They are not removed by "Clear Friend Mode history"; they are removed when you delete your account. We keep them so that Nikky can respect the one-at-a-time and rest-period rules, so that either partner can ask us about a matter, and so that we can review misuse.
• Feedback and reports are kept until handled and for a reasonable period afterwards for reference.
• Technical logs and crash reports are kept for a limited period and then deleted.

When you delete your account, your personal data is deleted from our live systems promptly; copies in our encrypted backups are removed as those backups rotate out. We may retain specific records where the law requires it.

7. Your Rights and Choices

Depending on where you live, you may have rights to:

• Access the personal information we hold about you, and receive a copy in a portable format.
• Correct inaccurate profile information (e.g. via the app's update-name and profile features).
• Delete your personal information, as described in Section 6, or by emailing us.
• Object to or restrict certain processing, and withdraw a consent you have given (which does not affect processing that happened before).
• Complain to a data protection authority where you live.

To exercise any of these rights beyond what is available in-app, contact us at [email protected]. We will respond within 30 days. We may ask you to confirm you own the account before acting on a request.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS), authenticated API access, encrypted backups, and access controls on our servers; only the Operator and the small Muslih team have access to conversation data, for the reasons in Section 3.1. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security breach affects your personal information, we will tell you and, where the law requires it, the relevant authority, without undue delay.

9. Not a Substitute for Professional Care

Muslih, our AI guide, and Nikky, our AI companion, use AI to support communication and reflection between partners. Neither is a licensed therapist, counselor, or medical provider, and neither is a substitute for professional mental health, medical, or legal advice. If you are experiencing a crisis or need professional support, please contact a qualified professional or local emergency/crisis services.

10. Age Requirement

Muslih is intended for individuals aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

Because our service providers and infrastructure are located in different countries, your information may be processed or stored outside your country of residence: in the United States, where Anthropic (AI processing), Google/Firebase (authentication, notifications, crash reports) and RevenueCat (subscriptions) operate; in Switzerland (email); and in India (Mumbai), where the cloud servers hosting our application and database are located. Where required by applicable law, we rely on your consent to this transfer (see Section 12) and on contractual safeguards with our service providers requiring them to protect your information to a standard consistent with this Policy.

12. Your Consent at Sign-Up

When you create a Muslih account, we ask you to affirmatively confirm that you have read and agree to this Privacy Policy and our Terms of Service, and separately, that you agree your chat messages (in guided sessions, joint sessions, Friend Mode, Partner Reminders and Convey, including what you share about your relationship, your feelings, your likes and dislikes, what you ask Nikky to carry to your partner, your replies when your partner uses Convey, your first name and your partner's first name) may be sent to Anthropic, a third-party AI service whose Claude models operate from the United States, to generate the app's responses. This screen names Anthropic and is shown before any of your messages are sent. If this Policy changes in a way that affects this, we show the screen again and ask you to agree again before you continue. We keep a record of when you gave this consent and the version of this Policy you agreed to.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app or by other reasonable means before the changes take effect. The "Last updated" date at the top of this Policy indicates when it was last revised.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Syed Nadeem Ahmed — [email protected]